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Delivery Information
Free PK Delivery
All orders placed within Pakistan include free delivery. Standard delivery times vary by location:
Delivery Timeframes
- Major Cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Peshawar): 2-4 working days
- KPK Region (Mardan, Abbottabad, Mansehra, Swat): 2-3 working days
- Punjab & Sindh Cities: 3-5 working days
Orders placed before 2:00 PM are processed the same day.
Delivery Methods
We partner with trusted Pakistani courier services:
- TCS Express – Most orders, nationwide coverage
- Leopards Courier – Alternative service, major cities
- M&P Courier – Regional deliveries in KPK
You will receive SMS and WhatsApp notifications with tracking information once your order is dispatched.
Cash on Delivery (COD)
COD is available for orders up to Rs 25,000. A small COD handling fee may apply. Payment is collected by the courier upon delivery.
Delivery Process
- Order confirmation via SMS/WhatsApp
- Tracking number provided within 24 hours
- Delivery updates via SMS
- WhatsApp support available during delivery
If you’re unavailable during delivery, the courier will attempt redelivery the next working day or contact you to arrange an alternative time.
Address Requirements
Please ensure your delivery address includes:
- Complete street address with house/building number
- Nearby landmark for easy location
- Contact phone number (WhatsApp preferred)
- City and postal code
Delivery Restrictions
Our couriers deliver to ground-floor locations. For upper-floor deliveries in apartment buildings, please meet the courier at the building entrance.
Failed Deliveries
If delivery fails due to:
- Incorrect or incomplete address
- No one available to receive (for COD orders)
- Inaccessible location
The parcel will be returned to our Mardan facility. Redelivery may incur additional charges.
Damaged or Lost Packages
We insure all shipments during transit. If your order arrives damaged or doesn’t arrive within the expected timeframe:
- Contact us immediately via WhatsApp: [Your Number]
- Provide photos if package is damaged
- We’ll arrange replacement or full refund within 48 hours
Please inspect your order upon delivery. Report any damage within 3 days of receipt.
Customer Support
For delivery inquiries:
- WhatsApp: [WhatsApp Number]
- Phone: [Phone Number]
- Email: [Email]
- Hours: 9:00 AM – 7:00 PM, Monday to Saturday
Orders placed through airvisors.com are eligible for free delivery throughout Pakistan. Payment accepted via Cash on Delivery, JazzCash, EasyPaisa, and bank transfer.